Q. I would like to make a reservation online, however, I am not well versed in English.
Can someone help me through this process?
Our website is currently in the process of being translated in numerous languages.
In the mean time, you may call the agency and talk to one of our agents. Our staff members speak English,
Spanish, French, German, Arabic, Italian, Dutch, and Japanese. They will be delighted to assist you in your
reservation process. See our Contact Page to find the mode of communication right for you.
Q. Our plane lands in the morning. How soon can we move into the apartment?
You will not be able to check-in before 3PM; however, you may come to the agency, drop off your
luggage, tour the city, come back shortly before 3PM to pick up the keys and finally move into your furnished
Q. Our plane lands late in the evening. Will someone in the agency check us in?
Yes there will always be some one there to check you in; however late check-in fees may apply.
Q. How late can I check out?
As in hotels, you will have to leave the apartment by 11:00AM the latest.
Q. Can you recommend an apartment in a quiet neighborhood?
Keep in mind that the city is always in action. Bars and restaurants pop up all over like mushrooms after
the rain. Among quieter neighborhoods, we recommend: Midtown East, Upper East Side, Upper West Side, and
Brooklyn Heights. These residential districts are favorites among those seeking more tranquility, or a
Q. I use a wheelchair. Are any of your apartments adapted to my needs?
Unfortunately, we don't have any furnished apartments specifically adapted for wheelchair access,
however several apartments in our listing are on the ground floor, have wide doorways or spacious elevators.
Q. We are students on vacation looking to be right in the center of action ...
Q. Will my apartment have INTERNET access?
The Theater District, Chelsea, Greenwich Village, the Meat Packing District, and The East Village are all
great areas. The Village is a hip neighborhood full of energy, from chic piano bars to laid-back jazz joints.
The Theater District draws a mixed crowd of tourists to its many shows, bars, clubs, and restaurants.
The Meat Packing District is very hip, full of pretty people, who flock to its many designer establishments.
Many of our apartments are equipped with internet access. Please check the amenities listed with each
apartment description to ensure that you choose an accommodation that features this service.
Q. When will I know that my reservation is confirmed?
As soon as you have paid the agency fees, your reservation will be definitely accepted. MHP will send you a confirmation
in writing (via email). Please verify that the details of your rental are correct.
Q. When do I pay the balance?
The balance of the rental cost must be paid upon arrival in our office located on 1178 Broadway, 2nd floor.
If the full balance is not provided, the reservation will be canceled and the agency fee lost.
Q. What means of payment do you accept?
We accept Visa, Master card, and American express. You have the option of paying through Paypal. Paypal is the safest
and easiest way to pay online. This service allows you to pay in any way you prefer without sharing financial information.
You may also send a wire transfer.